There are few things I hate worse than buying a car. Well I can think of a few. Like going to the dentist or opening mail from the IRS. But the thing I dislike about buying any product or service is that I often feel like I am being taken advantage of. And when that happens, I come away with the feeling that it is costing me money. That is the way I am with computers. I know where the on/off switch is, but little else. I use to be a school teacher and I must admit, my students answered my email. If my computer needs work, I am at the mercy of a young person with a pocket protector and acne to fix it. I sit nearby praying for 3 things. Don’t screw up my computer worse than it already is, and if possible, please actually fix the problem without creating a new one… oh yea, and when it is all over and done with, please don’t take advantage of my ignorance and over charge me.
Perhaps you have felt this way about a product or service you have purchased.
The other day a customer came into my shop and her opening statement went something like this. “I need to get my car repaired, but because I don’t know what is wrong with it, and don’t know what it should cost to fix the ailment, I am pretty sure I am going to get screwed. But, how do I keep that from happening?” (Do you suppose that is what the woman in the picture below is wondering?)

This customer was basically saying she was at the mercy of my good will… or bad will as the case may be. The advice I gave her comes from ehow.com along with my take on how we do business in parentheses.
Step1
Find a mechanic you feel good about before you car needs major repairs. Ask friends and co-workers for referrals. (We gladly provide a list of customers for you to call. Most of our business comes from referrals of past satisfied customers.)
Step2
Bring your car into any new shop first for small repairs like an oil change or a brake check and evaluate the overall service they give you. (We offer introductory discounts for oil changes, and our brake evaluations are free. We do that because we know that if you give us a chance to serve you in small ways, you will trust us when your car really needs our help)
Step3
Bring a check list of what your car needs (and why) whenever dropping your car off. Avoid bringing your car in and asking them to “do whatever it needs”. (We never do any work on your car that you don’t ask for. However, if we see something that may need attention in the future, we are happy to bring that to your attention)
Step4
Talk to the mechanic who will be working on your car. Go for a test drive beforehand and clearly explain and point out the problem. (Our mechanics are on a first name basis with our customers. We like it that way, and I am confident you will too)

Step5
Get a second opinion if you feel uncomfortable with any diagnosis. It is perfectly acceptable to tow your car to a second shop for another opinion if it isn’t drivable. (we’ll even tow it there for you)
Step6
Request a written estimate. (we don’t touch it until you know in writing exactly what it is going to cost, and we guarantee the price as well as our work)
Step7
Ask about the warranty for parts AND labor on any repairs and get it in writing. (some shops only warrantee parts. We warrantee both. Why settle for anything less?)

Step8
Request that your parts be saved for your inspection. Ask before the work begins. (we make them when we take them out of your car, and show them to you when you return)
Step9
Go for a test drive before paying the bill to make sure the car drives well and/or was fixed to your satisfaction. (Duh!)
Step10
Read the bill carefully before paying. Ask for clarification on any charges that don’t make sense to you. (we take whatever time is necessary to answer any questions you may have about the bill and we explain it in detail.)
Step11
Pay with a check or a credit card: you can always stop payment on a check and some credit cards offer protection against consumer fraud. (This is good advice, but we accept visa and MasterCard as well for your convenience)
Want to check us out before you trust with your car? Come by for a cup of Joe and a tour of our facility. We are proud of our reputation and our facility. Hundreds of people consider us their trusted neighborhood auto mechanic. We look forward to becoming yours too. See ya soon
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